NEW CHRYSLER LIFETIME POWERTRAIN WARRANTY CUSTOMERS -- Q&A
Q1: How do I know if I'm covered by the new Chrysler Lifetime Powertrain Warranty?
A1: You're covered if you're the first registered vehicle owner – retail or lease – in U.S., Puerto Rico and The Virgin Islands. This applies to 2009 model year vehicles. As well as 2006, 2007 and 2008 model year vehicles purchased on or after July 26, 2007.
Q2: What does the new powertrain limited warranty include?
A2: The Chrysler Lifetime Powertrain Warranty covers the cost of all parts and labor needed to repair covered powertrain components – engine, transmission and drive system – on most new Chrysler, Jeep and Dodge vehicles.
Q3: What powertrain parts and components are covered?
A3: Gasoline engine, transmission and drive systems (FWD, AWD, RWD or 4WD).
Q4: Are there specific provisions to the new warranty?
A4. In order to maintain the Chrysler Lifetime Powertrain Warranty, you must have a powertrain inspection performed by an authorized Chrysler, Jeep or Dodge dealer once every 5 years. This inspection, performed at no charge, must be made within 60 days of each 5-year anniversary of the warranty start date of the vehicle. It is your responsibility to perform preventative maintenance on your vehicle. You're strongly encouraged to follow the instructions contained in the Scheduled Maintenance Service guidelines in your Owner's Manual.
Q5: When does the new warranty coverage take effect?
A5: The Chrysler Lifetime Powertrain Warranty begins at the start date of the Basic Limited Warranty.
Q6: Why did Chrysler change its warranty coverage?
A6: Our confidence level in our vehicles is very high. Our dealers are telling us that our products are the best quality they've seen in a very, very long time – maybe ever. So, we'd like to take this level of confidence and share it with you, our customers. This new powertrain warranty demonstrates our commitment to you as a Chrysler, Jeep or Dodge customer and the confidence we have in our ability to produce quality, reliable and durable vehicles. We want you to feel that same confidence.
Q7: Are any Chrysler vehicles excluded?
A7: Vehicles that are not covered under the new Lifetime Powertrain Warranty include SRT models, Diesel vehicles, Sprinter models, Ram Chassis Cab and certain fleet vehicles.
Q8: What about second owners of the vehicle?
A8: Subsequent owners or lessees, even if they are within the same family or business, are not covered. Successor business entities or persons to whom the vehicle is transferred by operation of law are also not covered. Chrysler offers extended service contracts for purchase for second owners of Chrysler, Jeep and Dodge vehicles.
Q9: Why did you choose to make this program non-transferable?
A9: Our internal research data confirmed that the transferability take rate (available on the 7-year/70,000-mile warranty program) was low. We are providing peace-of-mind to the original owner who made the investment in our Chrysler product. Our competitors, Hyundai/KIA/Mitsubishi that offer what was considered the benchmark in long-term powertrain warranty (10 years/100,000 miles), only extend it to the original owner. With the announcement of the Chrysler Lifetime Powertrain Warranty, Chrysler will be the new benchmark in long-term powertrain warranty.
Q10: How does your new lifetime powertrain warranty coverage compare to your competitors?
A10: We are the first and only OEM to offer a lifetime powertrain warranty.
Q11: What is different from your 7-year/70,000-mile powertrain warranty to the new Chrysler Lifetime Powertrain Warranty?
A11: The 7/70 warranty included a deductible per repair visit, and coverage was transferable for a fee of $150. The new lifetime warranty has no deductible and is not transferable.
Q12: Is towing included in the new Chrysler Lifetime Powertrain Warranty program?
A12: No. Our research indicates that most consumers have independent towing service plans such as AAA.
Q13. Are Mexico, Canada and International markets offering the new Lifetime Powertrain Warranty?
A13: No. This is a U.S. program only.
Q14: Is this just a marketing promotion to drive traffic to your dealerships?
A14: No. This demonstrates our commitment to improved quality on all our vehicles. This isn't a rebate or financing incentive. We stand behind our products with capital investment in facilities and technology. Our warranty programs exemplify our investment in powertrain. It's a move of strength.