Q: How do owners buy in to the Jeep Wave® program?

Owners of 2015 model year and newer Jeep® Brand vehicles not already enrolled in the Jeep Wave® program can do so for an additional cost via the Jeep Wave page in the Care section of their owner account or by visiting their local dealer.

Q: When does membership in the Jeep Wave® program begin?

Membership for Jeep Wave® included as part of an eligible vehicle purchase begins on the vehicle's in-service date. For those who purchase Jeep Wave, membership starts on the date of membership purchase.

Q: What happens to the Jeep Wave® membership if the vehicle is sold?

If the vehicle is sold, the Jeep Wave® membership for all membership types, along with any unused benefits, is null and void.

Q: Can members get a refund on the program if they sell their Jeep® Brand vehicle or it is totaled in an accident?

Members who purchase a Jeep Wave® membership are entitled to a full refund within 60 days of purchase, so long as none of the benefits have been utilized. Members seeking a refund should call the dedicated Jeep Wave member line at 844-JEEPWAVE (533-7928) for further information. After 60 days, no refund is available. Owners who received Jeep Wave automatically as part of a vehicle purchase are not entitled to a refund..

Q: How do the maintenance services work?

Jeep Wave® members can go to participating U.S. authorized FCA US LLC dealers to redeem their oil change and tire rotation services.

Question 1

How do owners buy in to the Jeep Wave® program?

Accepted Answer

Owners of 2015 model year and newer Jeep_® Brand vehicles not already enrolled in the Jeep Wave^® program can do so for an additional cost via the Jeep Wave page in the Care section of their owner account or by visiting their local dealer.

Question 2

When does membership in the Jeep Wave® program begin?

Accepted Answer

Membership for Jeep Wave^® included as part of an eligible vehicle purchase begins on the vehicle's in-service date. For those who purchase Jeep Wave, membership starts on the date of membership purchase.

Question 3

When can vehicle owners start accessing the website and using their Jeep Wave® membership?

Accepted Answer

It may take up to 72 hours for an owner's membership in JeepWave^® to be fully processed and accessible on the site.

Question 4

Can members have more than one Jeep Wave® membership?

Accepted Answer

Yes. Members can have an unlimited number of memberships so long as they have qualifying vehicles. Each membership is linked to a specific Vehicle Identification Number (VIN).

Question 5

Can owners renew their membership?

Accepted Answer

Yes. Owners will be able to renew their membership using the buy-in function on the owner site or by visiting their local dealer. Owners who are opted in to receive Jeep Wave^® communications will be given advance notice of their membership end date and instructions on renewal. Owners will also be notified of the opportunity to renew on their Jeep Wave account page.

Question 6

What happens to the Jeep Wave® membership if the vehicle is sold?

Accepted Answer

If the vehicle is sold, the Jeep Wave^® membership for all membership types, along with any unused benefits, is null and void.

Question 7

Can members get a refund on the program if they sell their Jeep® Brand vehicle or it is totaled in an accident?

Accepted Answer

Members who purchase a Jeep Wave^® membership are entitled to a full refund within 60 days of purchase, so long as none of the benefits have been utilized. Members seeking a refund should call the dedicated Jeep Wave member line at 844-JEEPWAVE (533-7928) for further information. After 60 days, no refund is available. Owners who received Jeep Wave automatically as part of a vehicle purchase are not entitled to a refund..

Question 8

How do the maintenance services work?

Accepted Answer

Jeep Wave^® members can go to participating U.S. authorized FCA US LLC dealers to redeem their oil change and tire rotation services.

Question 9

What does trip interruption protection cover?

Accepted Answer

The Plan will reimburse up to $1,000/event for lodging, meals and emergency transportation such as taxi, bus or airline for the member and their family if (1) their vehicle is inoperable due to a failure covered under this Plan or under the factory warranty and (2) you are more than 100 miles from the address of record. Lodging, meals and emergency transportation receipts must accompany a copy of repair bill and must be mailed to Vehicle Protection, P.O. Box 2700, Troy, Michigan 48007-2700. There is no maximum number of events that can be covered.

Question 10

What does first day rental allowance cover?

Accepted Answer

First Day Rental Allowance provides $40.00 car rental allowance if the vehicle is to be serviced for any same day mechanical repair or maintenance service (excluding bodywork). Vehicles kept overnight are not eligible for First Day Rental. Please note: Excludes rental for bodywork to the exterior sheet metal/composite panel or frame collision repairs.

The rental vehicle must be obtained from a dealer. If a dealer does not have rental vehicles available, you may obtain one from a licensed rental agency. Rental coverage is subject to state and local laws and policies imposed by the rental agency. Rental charges in excess of the amount allowed by the plan are the member’s responsibility. The plan is not responsible for any refusal of a rental agency to rent a vehicle to you.

Question 11

Can you tell me more about the Jeep Wave® dedicated member line?

Accepted Answer

Members of the Jeep Wave^® program will have 24/7 access to a set of dedicated representatives who will extend elite customer service and handle any inquiries from Jeep Wave members who call 1-844-533-7928 (1-844-JEEP WAVE), or visit their account page at jeep.com/wave, and use the Live Chat option on their account page.

WHAT IS THE JEEP WAVE^® PROGRAM?

WHAT ARE THE BENEFITS OF JEEP WAVE^®?

WORRY-FREE MAINTENANCE AT NO ADDITIONAL COST

CONFIDENCE WITH VEHICLE PROTECTION

DEDICATED 24/7 OWNER SUPPORT

VIP TREATMENT

A NEW WAY TO ADVENTURE

JEEP WAVE® ELIGIBILITY

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JEEP WAVE® FREQUENTLY ASKED QUESTIONS

WHAT IS THE JEEP WAVE® PROGRAM?

WHAT ARE THE BENEFITS OF JEEP WAVE®?